We're doing our best to get your orders to you as quickly as possible. However, due to the current Covid outbreak and nationwide lockdowns, our courier partners have advised us that there may be some shipping delays. If your parcel is delayed, please contact our sales team who will do their best to assist you.
Biotyspa online store offers shipping option for AUSTRALIA and NEW-ZEALAND only, with the following conditions:
Our lovely team will get your order ready in 1 – 2 business days.
Depending on the courier you have selected at checkout, please allow 2 – 5 business days for your order to reach you.
Once your order has been dispatched, we cannot control and are not responsible for any delay or delivery issues caused by the courier, but our team will do its best to assist you. Resolving issues in regards to missing parcels can take up to two weeks, we ask that you remain patient while we do our best to help resolve the issue caused by the courier.
In the event that you do not receive your order, please contact us at firstname.lastname@example.org.
We ask that all customers experiencing tracking or delivery issues manifest themselves no later than two weeks after the order has been placed, as doing so any later may hinder our chances of helping you find your parcel.