Biotyspa online store offers shipping option for AUSTRALIA and NEW-ZEALAND only, with the following conditions:

  • Our lovely team will get your order ready as soon as possible, however please allow up to 4 business days for your order to be dispatched.

  • Depending on the courier you have selected at checkout, please allow 2 – 5 business days for your order to reach you.

Once your order has been dispatched, we cannot control and are not responsible for any delay or delivery issues caused by the courier, but our team will do its best to assist you. Resolving issues in regards to missing parcels can take up to two weeks, we ask that you remain patient while we do our best to help resolve the issue caused by the courier.

In the event that you do not receive your order, please contact us at

We ask that all customers experiencing tracking or delivery issues manifest themselves no later than two weeks after the order has been placed, as doing so any later may hinder our chances of helping you find your parcel.