spa policy


make a booking

You can book your appointment through our website by using our online reservation system.
A 50% deposit will be required to confirm your booking, which can be paid by credit card or using a Biotyspa gift voucher.

Your full name, phone number and email address is required to proceed with your booking.

You are responsible for providing your correct contact details, so that our team can reach you in case your appointment needs to be rescheduled or cancelled. 

Please note that we are a WOMEN ONLY SPA.


appointment policy

It is your responsibility to arrive on time. We ask that you arrive 10 minutes prior to your appointment time, so that you can enjoy a stress-free check-in. 

During your first appointment with us, you will be asked to fill out a form so that we can better assess your needs.

If you are late to your appointment, your therapist has the right to adjust or shorten the time of your treatment, to ensure that the following bookings are not affected. 

If you are over 15 minutes late, your treatment will be cancelled and won’t be refunded.


online booking

You can book your treatment online via our online booking system. You will be required to enter your contact details and credit card details to confirm your booking (a deposit of 50% the total amount will be required to confirm your booking). 

Once this is done, you will receive a confirmation email, meaning your booking has been completed. If you did not receive a confirmation email, please check your junk box or alternatively, please contact our team to verify that your booking has been successfully completed.

The same policies apply to booking made using gift cards.


booking cancellation/change

Any cancellations or changes to your booking must be made at least 48 hours prior to your booking time. If cancellations or changes occur after this time, the deposit of 50% the amount of your treatment booked will be kept and won’t be refunded.

No shows and same day cancellations will be charged 100% of their treatment price.

The same policies apply to booking made using gift cards.


gift cards

Gift cards can be purchased through our website at the following link: Offer a Biotyspa Gift Card

Gift cards can be purchased via our website only. Physical gift cards can be picked up at our Slow House location or shipped to you or to the recipient, please email our lovely team at to organise this.


gift card redemption & booking

Your gift card can be used to redeem any treatment of the same value, or put towards a treatment of a higher value.

Your gift card cannot be refunded or exchanged for any other legal tender (cash, EFTPOS, credit card or gift card) once it has been purchased.

You will be required to show your valid gift card (paper or PDF), printed or on your phone, on the day of your appointment. Biotyspa does not bear any responsibility for lost gift cards and is not able to offer redemptions for lost vouchers. 

If you wish to use your Spa Gift Card for products instead, email our team