FAQ

 

Skincare & tools

Which products are pregnancy friendly?
Most of our products are pregnancy friendly, however we do not recommend our Body Sculpting Cup or our Detox Tea during pregnancy as it is designed for detoxing, which you should not be doing whilst pregnant.

Which products are safe to use whilst breastfeeding?

All our products are safe to use whilst breastfeeding, except our Detox Tea.

What is the difference between the cellulite cup and the Body Sculpting Cup™?

Both the cellulite Cup and Body Sculpting Cup™ mimic the 'palpate and roll' French massage technique, which encourages the movement and elimination of fluid, toxins and water retention. This stimulates the lymphatic flow and visibly improves skin texture by effectively reducing the appearance of cellulite.
The Body Sculpting Cup™ was redesigned in-house with a new rounded rim to avoid any discomfort to the skin, the intensity has been slightly decreased to allow for a less intense but equally effective suction and we have added some little dots onto the cup, to indicate where to position the fingers for an appropriate suction and easier usage.

How long do you need to massage with the Body Sculpting Cup?

We recommend using the cup for 5-7 minutes on each targeted area, for example on each thigh for the suggested amount of time.

How often should I massage with the Body Sculpting Cup?
We recommend using the cup daily for the first 3 weeks and then 2-3 times a week for maintenance.

Can I use my own shower gel with the Body Sculpting Cup?

Our soap-free Hydrating Shower Gel was specially designed to make using the cup easier while simultaneously enhancing results. Made from a blend of nourishing and hydrating oils and extracts, including Aloe Vera and Argan oil, our shower gel enables the cup to glide easily over the skin and in doing so reduces discomfort.

What should I do if bruises appear after using the cup?
Light bruising may occur after massaging with the cup, especially for the first time. If bruising does occurs, stop using the cup until the bruises have disappeared and ensure you do not apply too much suction when you resume using the cup.

I am struggling to use the Body Sculpting Cup, what am I doing wrong?

When using the cup, it is important to apply a generous amount of our Hydrating Shower Gel to ensure that it glides smoothly over the skin. This will also help maintain the suction, as the cup works better on moist, hydrated skin and is almost impossible to use on completely dry skin. Check out our online tutorial for more tips on how to use the cup, available both on our website and our Instagram page.

I am not seeing results with the Body Sculpting Cup, what am I doing wrong?

To ensure you see results, it is important to use the cup correctly and on a regular basis, especially at the beginning. We recommend watching our tutorial video on our website and using the cup for 5-7 minutes every day for the first 3 weeks.

Can I use the cup on spider veins?

We do not recommend using the Body Sculpting Cup on spider veins or varicose veins.

Does the Body Sculpting Cup actually work? How?

Our Body Sculpting Cup mimics the famous French 'palper rouler' massage technique and is very effective in targeting water retention and cellulite and improving circulation. The cup uses suction and circular motion to break down and eliminate cellulite in the targeted area, while draining toxins from the body - if you don't believe us, check out our reviews!

What's the difference between the Body Sculpting Cup and the Body Sculpt Kit?

The Body Sculpting Cup is our best seller and a good first step in targeting water retention and cellulite and improve circulation however it can not be used by itself. The Body Sculpt Kit incorporates our top three body products - our massage duo (cup and shower gel) and a leave on treating product (firming body oil) - that help to detox the body, firm the skin and achieve better results, faster.

Why should I use the Detox Tea after the Body Sculpting Cup?

When you use the Body Sculpting Cup, you are breaking down the cellulite and targeting water retention, which both release toxins within the body. By drinking a cup of Detox Tea (which has diuretic properties) after shower or throughout the day, you are helping to further detoxify the body and eliminate water retention.



Shipping / Delivery

I can't track my order, what's happening?
If you have received a notification saying your parcel is on its way but cannot see any further tracking updates, it may be that the courier has not yet picked up and/or scanned your parcel or that the tracking page has not yet been updated. Please allow 24 hour for the tracking page to be updated.

I haven't received my order yet, what's happening?
You should be able to track your parcel with the link provided by us, however if you are having difficulty tracking your parcel or have not yet received your parcel, please reach out to us at orders@biotyspa.com and our lovely team will do their best to assist you.

I have lost my tracking link
Please email us at orders@biotyspa.com and our team will provide you with your tracking link.

Do you deliver worldwide?
We currently deliver to Australia and New Zealand, but we are working on shipping globally (very) soon.

I have ordered the wrong products, what can I do?
If you have ordered the wrong product, please email our sales team immediately at orders@biotyspa.com to request a change in your order. If your order has not yet been shipped, we will happily assist you in amending it however once your order has been processed and shipped, we are unfortunately not able to make any changes to it. Please note it is your responsibility to ensure your order is correct before completing your purchase and incorrect purchases that have been shipped and/or delivered cannot be returned for hygiene reasons.

Can I return or exchange a product?
For health and hygiene reasons, we do not accept returns or exchanges for any of our products, unless the product is faulty.

Can I change my shipping address?
If you have entered an incorrect address, please email our sales team immediately at orders@biotyspa.com to request a change in address. If your order has not yet been shipped, we will happily assist in changing the shipping address however once your order has been dispatched, we are not able to make any changes to it. Please note it is your responsibility to ensure you enter the correct address before completing your purchase.

I have a voucher, how can I use it?
Spa vouchers can be used for treatments at our new flagship spa, opening shortly in Bondi. If you would prefer to use your voucher on our online store, please email  and our team will provide you with an online store credit.

I have a discount code but can't find where to enter it:
Once you have finished shopping, click on "checkout" - to the left of the screen you will be asked for your shipping details and to the right of the screen you will see an option to enter "discount code". Please note if you do not apply your discount code before completing the payment, we may not be able to accept the code. Please also note multiple discount codes cannot be used for one order.

 

Gift Cards

How do I purchase a digital gift card?
To purchase a digital gift card, click here.

I’ve got a digital gift card, how can I use it?
To use your digital gift card, apply the code in the “Gift card or discount code” section at checkout, on our online Biotyspa store.

I have a digital gift card, can I redeem it on Spa treatments or in store?
No, digital gift cards can only be redeemed on products on our online Biotyspa store.

I have lost my digital gift card, what can be done?
If you are unable to locate your digital gift card in your emails, please ask the sender if they have a copy in their email box. If you are still unable to locate the digital gift card, please email us at  and we will do our very best to assist you.

Can I change the details on my digital gift card?
Unfortunately we are unable to update the details on your digital gift card once you have placed your order with us. It is your responsibility to ensure all details on the digital gift card are correct before proceeding to checkout.