terms & conditions

Australia store

Access to and use of this website and the products and services available through it are subject to the following terms and conditions.

These Terms of Use apply to the Services currently offered by Biotyspa as well as Services that may be offered in the future, and are between you and Biotyspa. They govern your use of the Biotyspa online store, e-commerce platform and website located at www.biotyspa.com, and any mobile or social media platforms. In consideration of the right to access and use the Services, you agree to the terms and conditions of use set forth herein, along with any rules, policies and procedures that Biotyspa may institute from time-to-time.

Your use of the services constitutes your acceptance of this agreement and indicates your willingness to be bound by these terms of use.

These terms of conditions may be updated at any time and without notice, so please browse in the future in case of change.


  • ‘We/us’ refers to Biotyspa, the seller of the goods.

  • ‘You’ means the customer and recipient of the ordered goods.

  • ‘Goods’ means the items which you agree to buy from us, the seller.

The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of us, Biotyspa.

We endeavour to providing you with terms of sale which are fair and easily accessible.


placing an order

All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed the order with us, you will receive an e-mail confirming receipt of your order. Please be advised, this email is not an acceptance of your order, just a confirmation that we have received it.

When placing your order we carry out a standard pre-authorization check on your payment card. Payment will be not be taken until your order has been accepted. We carry out security checks on all orders and may cancel your order should it fail these checks, at which you will be notified.

We reserve the right not to accept your order in the event that the item ordered is out of stock or other such reasons, but will endeavour to satisfy your order to the best of our ability. In the unlikely event that your ordered goods are unavailable, we will notify you before proceeding.


cancelling an order

You may cancel an order at any time up until the point of when the goods are dispatched, to do so please contact our excellent customer service team on + 61 (0)2 8068 1505. Once items have been dispatched, your order cannot be cancelled.


returns and refunds

For hygiene and safety reasons, Biotyspa does not allow returns or refunds for all skincare products and accessories. Digital Gift Cards cannot be returned or refunded. Your rights under any applicable consumer law are additional to and not affected by Biotyspa's return and refund policy.


delivery options

Biotyspa offers shipping option only for AUSTRALIA and NEW-ZEALAND only.

  • Shipped to most metropolitan areas the day after the order is processed.
  • However, please allow 2 – 4 working days for your order to reach you.

 In the event that you do not receive your order in the expected time, please contact us sales@biotyspa.com

Delivery costs will be stated on the website at the time of order. We use reputable courier companies and Australia Post to ship orders, and operate a Monday to Friday service for our National Delivery options. A specific time slot cannot be specified with any of our Delivery Options, but your order will not require a signature upon delivery.

Customs notice: the receiver has to pay any potential duties or charges due.

During our seasonal sales and periods of high promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

All orders are security sealed before shipping, so please advise us if your package has arrived in a state that is unsatisfactory due to obvious tampering. In this event, please contact us on + 61 (0)2 8068 1505. and our helpful customer service team will assist you.


pricing & promotions

Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional codes cannot be used in conjunction with any other offer or promotion.



In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Australian Law and shall be subject to the exclusive jurisdiction of the Australian Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.


product authenticity

Biotyspa does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under our brand name.


data protection & privacy policy

By using this website, you consent to us potentially contacting you by email or telephone in relation to you having placed an order or made an enquiry.

Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

All card data you choose to save within your account for future purchases with Biotyspa is stored securely.



You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of it; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offense.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Biotyspa reserves the rights to take any customer account out of use at any time if it is believed that the website and the products and services available through it are being misused.



Biotyspa and associated trademarks and service marks may or may not be designated as such from time-to-time through the appropriate recognized symbols. Except when included in any authorized printouts of the Content, you are not authorized to make use of any names, logos or taglines posted through the Services, whether or not designated by such symbols, including without limitation as metatags or in any other fashion without the express prior written permission of the Company in each instance. Nothing herein grants you any right, title or interest in any Biotyspa names, trade names, trademarks, service marks, taglines, logos, patents, patent applications, formulas, technology or designs (whether or not the subject of a patent application) or Biotyspa “Intellectual Property”. At no time during or after the term of this Agreement shall any user, either directly or through any third party or agent (i) challenge or assist others to challenge the Biotyspa IP or the registration thereof; (ii) attempt to use or register any designs, trademarks, marks, trade names, or trade dress confusingly similar to the Biotyspa IP, or domain names incorporating any of the same; or (iii) incorporate any Biotyspa IP into any third party designs, trademarks, product names, service marks, company names, domain names, or any other similar designations, without the prior written consent of the Company. If, at any time, you acquire any rights in, or domain name, trademark or service mark registrations or applications for, any Biotyspa marks, names or designations by operation of law or otherwise, you will immediately upon request from Biotyspa, and at no expense to Biotyspa, assign such rights, registrations and applications to Biotyspa or its designee.


online security prevention

Biotyspa takes online fraud prevention very seriously and in doing so performs random security checks on online purchases to protect our genuine customers from online identity theft.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against our address verification process.

All our online customers may be subject to random security checks. The checks must be complete before we can dispatch your items to you.

In the event that any of your security validation may be incorrect during any random security checks then Biotyspa may require additional identification to verify your account.

If you do choose to proceed with any of our online security checks, all information you give will be confidential and any identification received will be destroyed immediately.