Access to and use of this website and the products and services available through it are subject to the following terms and conditions. These Terms of Use apply to the Services currently offered by Biotyspa as well as Services that may be offered in the future, and are between you and Biotyspa. They govern your use of the Biotyspa online store, e-commerce platform and website located at www.biotyspa.com, and any mobile or social media platforms. In consideration of the right to access and use the Services, you agree to the terms and conditions of use set forth herein, along with any rules, policies and procedures that Biotyspa may institute from time-to-time. Your use of the services constitutes your acceptance of this agreement and indicates your willingness to be bound by these terms of use. These terms of conditions may be updated at any time and without notice, so please browse in the future in case of change.

  • ‘We/us’ refers to Biotyspa, the seller of the goods.

  • ‘You’ means the customer and recipient of the ordered goods.

  • ‘Goods’ means the items which you agree to buy from us, the seller.

The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of us, Biotyspa. We endeavor to providing you with terms of sale which are fair and easily accessible.

All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed the order with us, you will receive an e-mail confirming receipt of your order. Please be advised, this email is not an acceptance of your order, just a confirmation that we have received it. When placing your order we carry out a standard pre-authorization check on your payment card. Payment will be not be taken until your order has been accepted. We carry out security checks on all orders and may cancel your order should it fail these checks, at which you will be notified. We reserve the right not to accept your order in the event that the item ordered is out of stock or other such reasons, but will endeavor to satisfy your order to the best of our ability. In the unlikely event that your ordered goods are unavailable, we will notify you before proceeding.

You may cancel an order at any time up until the point of when the goods are dispatched, to do so please contact our excellent customer service team at orders@biotyspa.com. Once items have been dispatched, your order cannot be cancelled. For hygiene and safety reasons, Biotyspa does not allow returns or refunds for all skincare products and accessories. Digital Gift Cards cannot be returned or refunded. Your rights under any applicable consumer law are additional to and not affected by Biotyspa's return and refund policy.

Biotyspa offers shipping option only for AUSTRALIA and NEW-ZEALAND only.

  • Shipped to most metropolitan areas the day after the order is processed.
  • However, please allow 2 – 4 working days for your order to reach you.

 In the event that you do not receive your order in the expected time, please contact us orders@biotyspa.com

Delivery costs will be stated on the website at the time of order. We use reputable courier companies and Australia Post to ship orders, and operate a Monday to Friday service for our National Delivery options. A specific time slot cannot be specified with any of our Delivery Options, but your order will not require a signature upon delivery.

Customs notice: the receiver has to pay any potential duties or charges due.

During our seasonal sales and periods of high promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional codes cannot be used in conjunction with any other offer or promotion.

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Australian Law and shall be subject to the exclusive jurisdiction of the Australian Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.

Biotyspa does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under our brand name.

By using this website, you consent to us potentially contacting you by email or telephone in relation to you having placed an order or made an enquiry. Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.